Service Guarantee

The power system features greater than N+2 redundancy which virtually eliminates service downtime due to power failure. A separate DC Power Plant will also provide emergency backup support in the event there is loss of power to the facility for an extended period of time. We are so confident in the stability of our hosting services that we offer a 99.9% uptime guarantee! Our philosophy is: The more internet traffic you have, the better business is for all of us.

Satisfaction Guarantee.
We are proud to offer our money-back Satisfaction guarantee! We continually strive to deliver 100% satisfaction to all of our customers. However, if our service does not meet your needs, just let us know within the first 30 days of your order and we'll return your fees for service.

Satisfaction Guarantee Qualifications:
Your guarantee is effective for 30 days after the purchase of any service agreement. Should you decide to cancel your service, we will simply refund your service fees. Simply E-mail your name, e-mail address, phone number, and the reasons why our service does not meet your satisfaction.to: satisfaction@ultimate-hosting.com

Performance Guarantee.
We are equally proud to offer our money-back Performance guarantee! Our Obligation to you is that your websites will be up and running 99.9% of the time. If at any time we fail to meet this obligation your account will be credited for that month.

Performance Guarantee Qualifications:
Your guarantee is effective with the purchase of any service agreement. If your website is not available 99.9% of the time during a month, then we will credit your account with one additional month (31 days) of service. E-mail your name, domain name, e-mail address, phone number, and time of service interruption to: performance@ultimate-hosting.com